Our Services
Everything Your In-House Dispatcher Does — And More
From answering your first call of the morning to handling a 3am police dispatch, our dedicated team covers every aspect of towing dispatch and answering services. No scripts, no shortcuts.
24/7 Towing Dispatch Service
Our remote towing dispatch service puts a dedicated dispatcher on your account around the clock. We don't just answer phones — we run your dispatch board like it's our own company. Every call that comes in gets the same attention and urgency whether it's noon on a Tuesday or 3am on a holiday weekend.
Your dedicated dispatchers learn your drivers' strengths, know which truck to send for which job, and understand your coverage area inside and out. We assign the right tow truck based on location, vehicle type, and driver availability — then track the job from dispatch to completion.
- Assign appropriate tow trucks based on job type and driver location
- Track all drivers via GPS throughout their shifts
- Relay information between drivers, customers, and management
- Monitor job progress to ensure timely completion
- Handle multiple dispatch lines simultaneously
- Input all job details into your dispatch software in real-time
Towing Company Call Answering Service
Every missed call is a missed opportunity — and in the towing business, those opportunities don't come back. Our towing answering service ensures every call gets picked up by a real person who understands the industry, can provide accurate quotes, and knows how to handle stressed-out customers at their worst moments.
We answer under your company name, follow your specific procedures, and handle calls exactly the way you would. Whether a customer needs a price quote, wants an ETA on their driver, or is calling about a vehicle release — we've got it covered.
- Answer all calls promptly under your company name
- Provide accurate quotes based on your pricing
- Handle customer inquiries, complaints, and follow-ups
- Log every call in your CRM or dispatch software
- Follow up with customers after service completion
- Fluent in English and Spanish for bilingual coverage
Motor Club & Insurance Portal Management
Motor club dispatches are a significant revenue stream for towing companies, but managing multiple portals is a full-time job in itself. Our dispatchers are trained and experienced on every major motor club and insurance platform — we navigate claims, accept dispatches, update statuses, and ensure nothing falls through the cracks.
Whether it's an AAA roadside call, a GEICO emergency road service dispatch, a Tesla breakdown, or an Agero claim — your dedicated dispatchers handle it smoothly and professionally. No portal training needed on your end.
- AAA Roadside Assistance
- GEICO Emergency Road Service
- Tesla Roadside Assistance
- Agero / Swoop
- HONK
- NSD (Nation Safe Drivers)
- Allstate Motor Club
- Urgently & Questx
- Roadside Protect
After-Hours & Overnight Towing Dispatch
The calls that come in after hours are some of the most profitable in the towing business — breakdowns, accidents, police rotations. But if those calls go to voicemail, that revenue goes straight to your competitor. Our after-hours towing dispatch service ensures your business captures every opportunity, even while you're asleep.
Many of our clients keep their in-house dispatcher for daytime hours and use Tow Command to cover nights, weekends, and holidays. It's the smartest way to get 24/7 coverage without the cost of hiring a full-time overnight employee — no benefits to pay, no overtime, no call-outs at 2am because your dispatcher didn't show up.
- Full overnight dispatch coverage (evenings, weekends, holidays)
- Same dedicated dispatchers who know your operation
- Seamless handoff between your day team and our night team
- Every call answered — no voicemail, no missed revenue
- Scale hours up or down seasonally with no penalty
- Perfect complement to your existing in-house staff
Billing & Administrative Support
Dispatch is more than just answering phones and sending trucks — there's a mountain of paperwork behind every job. Our dispatchers handle the administrative side so your office doesn't drown in invoices, work orders, and record-keeping.
From scanning and emailing invoices to processing payments and maintaining detailed records of every service call, we keep the back-office running smoothly. Your dispatchers are proficient in Microsoft Office, your dispatch software, and common billing platforms.
- Create and process service tickets and work orders
- Scan, email, and log invoices
- Process payments and handle billing inquiries
- Maintain detailed records of all dispatch activities
- Prepare daily and weekly dispatch reports
- Handle vehicle releases and associated paperwork
Police & Emergency Towing Dispatch
Police rotation calls and emergency dispatches are the backbone of many towing operations — and they demand immediate, professional response. When law enforcement calls with an accident scene that needs clearing or a vehicle that needs impounding, there's zero room for delay or confusion.
Our dispatchers handle police and emergency calls with the urgency and professionalism these situations require. They prioritize these calls, dispatch the appropriate truck immediately, and maintain communication with both the officer on scene and your driver en route.
- Priority handling for all police and emergency calls
- Immediate driver dispatch for accident scenes
- Coordination with law enforcement on scene
- Private property impound (PIP) call management
- Proper documentation for every emergency dispatch
- Experience with police rotation and department procedures
Heavy Duty & Specialty Towing Dispatch
Heavy duty towing calls require dispatchers who understand the difference between a standard recovery and a complex heavy-haul situation. Our team knows heavy duty equipment, understands weight ratings and road restrictions, and can coordinate multi-truck recovery operations when the job demands it.
From semi-truck breakdowns to heavy equipment transport and specialty vehicle recovery, your dispatchers coordinate every detail — equipment selection, route planning, driver communication, and customer updates throughout the process.
- Heavy duty tow truck and rotator dispatch
- Multi-truck recovery coordination
- Transport and logistics planning
- Equipment-appropriate truck assignment
- Load planning and route optimization
- Specialized vehicle recovery coordination
Fleet Tracking & Driver Management
Knowing where your drivers are at all times is critical for efficient dispatching — and for keeping your customers informed with accurate ETAs. Our dispatchers use GPS tracking systems and your dispatch software to monitor your entire fleet in real-time, ensuring the closest available truck always gets the call.
Beyond just tracking locations, we actively manage your drivers throughout their shifts — checking in on job progress, coordinating breaks, handling schedule changes, and ensuring compliance with your company's safety procedures. Think of us as your remote operations center.
- Real-time GPS fleet monitoring throughout every shift
- Optimized driver assignment based on proximity and availability
- Continuous driver communication and job status updates
- Accurate ETA tracking for customer updates
- Route optimization using Google Maps and fleet tools
- Shift management, break coordination, and schedule adjustments
Software Compatibility
We Use Whatever You Already Use
No new software to buy, no systems to learn. Your dispatchers log into your existing platform and get to work on day one.
Ready to Outsource Your Dispatch?
Tell us about your operation and we'll show you exactly how Tow Command can take dispatch off your plate — starting as early as tomorrow.
Get Your Free Consultation →